We try to reply to all emails within 24 hours.  Our office is closed on weekends and Bank Holidays so we will look to reply the next working day.

We are happy to review your Product if you send it digitally to info@artificialbutterflies.com.  If we feel that we might be able to work together, we’ll get in contact.

Firstly, please accept our sincerest apologies.  We try really hard to make sure everything is perfect but mistakes can occasionally happen.  Please contact us at support@artificialbutterflies.com and we'll get this resolved for you as quickly as possible.

> Q. I have a faulty item, what should I do?

If you cannot add an item to your basket or there is no size option, it usually means that the item is out of stock

If you think your order has been delayed or lost in the post please contact us and we will start an investigation with the courier.  Unfortunately we cannot re-send your order or refund you until the courier has concluded the investigation, we will keep you informed and will be in touch once the investigation has finished.

Sorry about this!  Email support@artificialbutterflies.com with your voucher code and we'll sort this out for you.

Our gift voucher codes do not automatically carry over any remaining balance so we'll need to issue you with a new gift voucher if this is the case.  Please email us your gift voucher code and we'll sort this out for you.

Make sure that you are using the correct login info. Try resetting your password. If that doesn't work your account may need to be re-set. Try and sign up as a brand new customer, use the same email address, and your order history will be carried over.

We are unable to take orders over the phone.  You can try placing your order on a different device or browser.  Otherwise we are happy to speak with you and see if we can fix any issues you may be having.

> Q.  I can't log into my account.

Which credit cards do you accept?We accept Visa, Mastercard and Maestro credit and debit cards, we are also able to accept payment through PayPal and Amazon Pay.

We accept payment in GBP, USD, EUR, AUD, CAD & JPY.  Whilst browsing the site you are able to convert the currency in real time.

Unfortunately not.  All orders need to be placed on our website.

Yes, but If you are shopping outside of the the state of Florida USA Area you will not be charged  tax.  This happens automatically at the checkout for you. Choose your delivery country at the checkout and the tax will be removed from your total where applicable.

If you have any questions, please get in touch.

Yes, very.  artificialbutterflies.com uses industry standard SSL encryption to protect your details.  Any sensitive information like your name, address and card details are encoded so they can only be read on the secure servers.

If you want to edit or cancel your order then please notify us asap.  Unfortunately once your order has been processed we cannot make any changes or cancellation.

We do.  We regularly send out discount codes, competitions and special offers to subscribers of our newsletter and followers on Twitter, Facebook and Instagram.

Please contact us for an RMA and to arrange the proper way to return the item.

We process returns within 24 hours of receipt and will notify you by email when we have done so.  For more information on returns please refer to this page.

We always issue refunds according to the original payment method.  So if you used a gift voucher we'll issue you with a new online code.  This will be emailed to you once we have processed your return. Please see our Returns & Exchanges page for more information.

Once we’ve emailed to say we have issued a refund for you, it can take anywhere between 2 and 5 working days depending on which bank you are with.

If you are outside of the USA then yes, you may need to pay import charges.  Please make sure that you are aware of your country's import tax and or duty charges before you order from us.  We can't guarantee that we'll be able to refund your order if you refuse to pay the import charges.

Bank Holidays are non-working days in the USA so please allow for one extra day.   For further information please contact us with any questions.

We deliver to most countries in Europe. Also, the US, Canada, Australia & New Zealand to name a few!  All of the countries that we ship to are listed at checkout and on our shipping page.  If you are unsure if we ship to your country, send  us a message at info@artificialbutterflies.com and we will let you know.

If you think your order has been delayed or lost in the post please contact us and we will start an investigation with the courier.  Unfortunately we cannot re-send your order or refund you until the courier has concluded the investigation, we will keep you informed and will be in touch once the investigation has finished.